Organisations that outsource the tactical and operational management of their real estate activities to Redept (The Real Estate Department) are better able to redirect their internal capacity towards supporting the strategic objectives of the organisation. Redept has expertise in the area of real estate but operates from within the perspective of your organisation.
We have consciously chosen to act exclusively on behalf of real estate occupiers. In so doing we exclude any hint of conflicting interests. Our remuneration is never dependent on the outcome of our advice. Our clients can therefore be assured of objective and unbiased advice.
We are at our best with complex assignments. Where the traditional real estate service provider stops, we go further.
Redept values ethics and integrity. We are conscious that real estate is a heterogeneous product and that the markets are not transparent. For those who are not involved in real estate on a daily basis it is not easy to gain insight into the diversity of actors in the real estate business and the sometimes complex constructions that are created around real estate. In our business and our remuneration model we have made clear choices in order to exclude conflicts of interest. We provide our clients with complete and substantiated information and always confirm our agreements in writing. It is therefore always possible to follow an audit trail. Our processes are also designed to encourage transparency. Even in complex scenarios we endeavor to compare and measure everything as objectively as possible so that our clients are in a position to take considered decisions.
At Redept we believe that it is not only what we do that is important but also how we do it. We stand for honest business practices and respect for our fellow citizens and nature. Our fundamental ideas are formulated in our corporate social responsibility section.
Redept has implemented a quality management system conform ISO 9001. In our operations we maintain standard procedures whereby our services constantly comply with the demands of our clients and with the latest legislation. Additionally, we measure client satisfaction with the aim of keeping this at the highest level.
It goes without saying that we do everything within our power to help each client in a professional manner, to the highest possible standard and to its satisfaction. Nevertheless it is always possible that you are not satisfied. Consequently we offer the possibility to make a complaint either with Redept or externally. You can find our complaints procedure here.
Redept is a RICS regulated firm and Redept’s partners are Fellows of the RICS. The Royal Institution of Chartered Surveyors is the world’s leading professional organisation in the area of quality and standards in the real estate sector. Where consumers, governments, banks and commercial organisations have an increasing need for common standards and ethical values, the status of RICS membership offers the recognisable trademark of professionalism in real estate.
